In traditional marketing, companies succeeded by ‘shouting’ their message very loudly. Whether this ‘shouting’ was delivered via advertising on TV and radio,on billboards and in newspapers, or via direct channels such as direct mail or cold calling, a marketing department’s job was to choose the channels which would capture the most attention of their particular client base.
What Customer Service Means For Your Business
Adrian explores some of the ideals behind great customer service and why it is so important in a business environment driven by reputation.
Top Tips on Customer Service
Adrian Swinscoe offers businesses advice on how to provide outstanding customer service.