Asking your customers for feedback about your product or service can be a tricky thing. In this lesson, customer service and experience strategist, Adrian Swinscoe, discusses the challenges of asking for feedback too soon, or too late.
What are the strategies to get me through a stressful day?
Entrepreneur, Lara Morgan and Grant Leboff, discuss the challenges of getting through the working day, remaining focused, pushing yourself to go that extra mile, managing with only limited resources, but finally, reaping the rewards.
Earning people’s trust
In this lesson, Grant talks to Nigel about getting the people with whom you work to commit to taking action and how to go about it.
What are first key steps my company should take in order to become social?
Businesses have always had to adapt. In this lesson, David discusses why good social media starts internally.
How do I build a compelling customer proposition?
Every salesperson needs to create something that’s compelling for their customers. In this lesson, Nicola Cook, author of The Secrets of Success in Selling, explains how to take the value that a company offers and make it compelling.
Developing Strategic Alliances
One of the most underutilised strategies in business is developing partnerships and alliances with others. In this lesson, Phil M Jones explains the importance of alliances and what they can do for you.
Messaging
How well did my presentation do? In this lesson, presentation expert Simon Morton, explains how to assess if your presentation achieved your objectives, on a variety of levels.
What’s the difference between not just setting goals, but setting MASSIVE goals?
In this lesson, David Hyner explains how MASSIVE goals can mean something different to every person.
Building a team
Recruiting talent is not easy in today’s environment. In this lesson, Thomas Barta, a C-suite marketing consultant to many Fortune 500 CEOs, explains how marketing leaders start to build a really effective team
What’s the difference between an entrepreneur and a leader?
Are you an entrepreneur or someone who just ‘grows’ into the leadership role? Guy Rigby explains the boundaries of business people’s abilities / responsibilities and elaborates on the Cranfield analogy which is Artisan, Hero, Meddler and Strategist.
