Watched
View Post

What’s the role of leadership
Rate this:
[Total: 1   Average: 5/5]

What’s the role of leadership? In this lesson, business consultant and author Shaun Smith, explains how leaders make sure that they create a purpose-driven organization.

Watched
View Post

How do I get the best from my employees?
Rate this:
[Total: 1   Average: 5/5]

In order for companies to deliver an excellent product or service, they need to make sure that the employees are aligned with the brand In this lesson; Susannah Schofield discusses how company’s must take employees into consideration and the warning signs for when things can go wrong.

Watched
View Post

Maintaining Focus
Rate this:
[Total: 1   Average: 4/5]

What’s the difference between hoping you are going to win a game or expecting to win it? In this lesson, Grant Leboff discusses with Professor Damian Hughes, the dramatic way in which Sir Alex Ferguson instilled a positive focus into his players and how that relates to winning businesses today.

Watched
View Post

Think in 3D
Rate this:
[Total: 1   Average: 3/5]

What makes your business different from your competition? In this lesson, Grant and Andy Hanselman discuss how businesses can identify what makes their company recognisably different.

Watched
View Post

Nature abhors a vacuum
Rate this:
[Total: 2   Average: 3.5/5]

Never keep your customer in the dark, even if you think you have nothing to tell them. In this lesson, customer service and experience strategist, Adrian Swinscoe, explains how important it is that your customers hear from you.

Watched
View Post

How do I assess my competition?
Rate this:
[Total: 4   Average: 4/5]

One of the challenges that a lot of businesses have is aligning what they provide, with the perceptions that their customers actually have. In this lesson, Susannah Schofield, discusses the importance in having the two aligned.

Watched
View Post

How do you deliver a consistent customer experience
Rate this:
[Total: 1   Average: 4/5]

One of the things businesses struggle with is delivering a consistent customer experience. In this lesson, business consultant and author Shaun Smith, explains how, having a clear a purpose, helps a business with its communication challenges.