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How do I meet customer expectations?

One of the challenges that a lot of businesses have is aligning what they provide, with the perceptions that their customers actually have. In this lesson, Susannah Schofield, discusses the importance in having the two aligned.

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What is experiential marketing?

Would you recognise a live brand experiential marketing experience if you saw it? Shirra Smilansky explains what experiential marketing is and how to recognise it in your high street.

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Why don’t confused brains buy? …and other selling tips

If there is a profusion of choice, then often customers will do nothing. In this, the last lesson of the series, Simon Hazeldine MSc., – an international consultant in the areas of sales, negotiation and leadership – demonstrates that if you if you want your customer to buy, you need to limit the choice.

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How do you stay focused?

There are hundreds of challenges presenting themselves on any one day, in any given week, for any business leader. Nicci Roscoe discusses the techniques a business leader can use to make sure they stay focused on the task in hand.