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Nature abhors a vacuum [yasr_visitor_votes_readonly size="small" postid="10631"]

Never keep your customer in the dark, even if you think you have nothing to tell them. In this lesson, customer service and experience strategist, Adrian Swinscoe, explains how important it is that your customers hear from you.

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Why is purpose so important for an organisation? [yasr_visitor_votes_readonly size="small" postid="8922"]

It’s not good enough having a successful business if you fail to understand exactly what it is that you are doing right. In this lesson, business consultant and author Shaun Smith, explains the importance of being purposeful and meaningful with your customers.

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The importance of attitude [yasr_visitor_votes_readonly size="small" postid="8358"]

How did Sir Alex Ferguson spot the potential in players like Beckham, Scholes, Neville, and Giggs? In this programme, Grant Leboff discusses with Professor Damian Hughes, how Alex Ferguson nurtured and pinpointed players with the right attitude and how that discipline transfers to a business environment.

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Getting that vision thing [yasr_visitor_votes_readonly size="small" postid="8473"]

Martin Luther King didn’t stand on Capitol Hill and say; I’ve got a strategic plan and a cash flow forecast – he told everyone that he ‘had a dream’. In this lesson, Grant Leboff discusses with Andy Hanselman, author of ‘Think In 3D’ how businesses need to visualise where they want to be and how they want to be seen by their customers.

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Values and Value Added [yasr_visitor_votes_readonly size="small" postid="10404"]

Customers are becoming more conscious about what they buy and why they buy. In this lesson, customer service and experience strategist, Adrian Swinscoe, discusses changes in the way people are looking to align themselves with things that make sense for them.

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What is the Dice Matrix model? [yasr_visitor_votes_readonly size="small" postid="13151"]

Technology is changing the business environment and the way we relate to customers, suppliers, competitors. In this lesson, Susannah Schofield discusses how both customers and employees are living in a 24/7 world and beyond…

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How does technology influence business? [yasr_visitor_votes_readonly size="small" postid="12946"]

Technology is changing the business environment and the way we relate to customers, suppliers, competitors. In this lesson, Susannah Schofield discusses how both customers and employees are living in a 24/7 world and beyond…