The importance of culture

Turning Employees into fans

About this video

In research, there is an 85% correlation between the way your customers feel about your brand and the way that your employees do. In this lesson, business consultant Shaun Smith, explains that if you really want to create advocates among your customers, you have to create advocates among your employees.

Video length: 7:13

View Video Transcript

Find out more

On Purpose
Delivering a Branded Customer Experience People Love
Order on Amazon →

More From Shaun Smith

Why is purpose so important for an organisation?

Why is purpose so important for an organisation?

VN:F [1.9.22_1171]
Rating: 5.0/5 (1 vote cast)
How do you deliver a consistent customer experience

How do you deliver a consistent customer experience

VN:F [1.9.22_1171]
Rating: 4.0/5 (1 vote cast)
What’s the role of leadership
shaun-sept

What’s the role of leadership

VN:F [1.9.22_1171]
Rating: 5.0/5 (1 vote cast)
Infectious Communication

Infectious Communication

VN:F [1.9.22_1171]
Rating: 5.0/5 (2 votes cast)
Customer experience
shaun-november

Customer experience

VN:F [1.9.22_1171]
Rating: 3.0/5 (2 votes cast)
Innovation

Innovation

VN:F [1.9.22_1171]
Rating: 4.0/5 (1 vote cast)
The importance of culture
shaun-december

The importance of culture

VN:F [1.9.22_1171]
Rating: 4.3/5 (3 votes cast)
Turning Employees into fans

Turning Employees into fans

VN:F [1.9.22_1171]
Rating: 4.5/5 (2 votes cast)
Measuring customer experience

Measuring customer experience

VN:F [1.9.22_1171]
Rating: 4.0/5 (1 vote cast)
The seven step process

The seven step process

VN:F [1.9.22_1171]
Rating: 4.0/5 (2 votes cast)

Visit the website: smithcoconsultancy.com

Rate this:

VN:F [1.9.22_1171]
Rating: 4.5/5 (2 votes cast)
Turning Employees into fans scored 4.5 out of 5 based on 2 ratings
Grant Leboff
Founder of Sticky Marketing Club, Grant provides businesses with new Sales and Marketing strategies to be successful in an ever changing world.

Leave a Reply