Infectious Communication

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What is ‘Infectious Communication’ and why is it so relevant to your business? In this lesson, business consultant Shaun Smith, explains what it is and how it can work for you.

Video length: 4:57

On Purpose

Delivering a Branded Customer Experience People Love

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About Shaun Smith

Shaun Smith has been a leader in expanding management attention from the narrow focus on customer service to the wider, more strategic drive towards customer experience. He is the founder of Smith+co the leading UK based customer experience consultancy and is also co-author of five acclaimed business books, his most recent being, ‘On Purpose – delivering a branded customer experience people love’.
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  1. Great insight and refreshingly direct. There’s a lot of noise out there on how to communicate well, but Shaun has the ability to cut through it and get to the heart of the issue.

    Good video guys!

    1. Author

      Thanks Alex for your comments. I agree, Shaun brings with him a great perspective.

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