Creating delighted and devoted customers

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Do you measure how satisfied your customers are by the number of complaints you get? In this lesson, Andy Hanselman, author of ‘Think In 3D’ explains that there’s more to measuring customer satisfaction than that.

Video length: 3:08

Think in 3D!

The 7 Characteristics Of Dramatically And Demonstrably Different Businesses.

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About Andy Hanselman

Andy Hanselman has spent over 25 years researching, working with, learning from, and speaking about successful businesses, their leaders and their people.

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