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The Digital Mindset

If we all needed an MBA to use Facebook, it wouldn’t have 2 billion users. In this vlog, Grant explains that getting to grips with digital is not about understanding technology, it’s about having a new way of thinking.

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Effective Market Segmentation

Not all people in the same demographic group are the same. You can’t go to a data broker and ask for managing directors who drive the same car, because that kind of segmentation doesn’t exist…

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Your CRM is rubbish

Grant questions why you enter information you have gleaned about your customers, such as their birthday, children or favourite sports team on your CRM

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The Power Of Altering Your Focus

How do you keep the content on your website or social media fresh and interesting? In this vlog, Grant explains that sometimes, it’s all about ‘changing focus’ but what does that mean?