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The Digital Mindset

If we all needed an MBA to use Facebook, it wouldn’t have 2 billion users. In this vlog, Grant explains that getting to grips with digital is not about understanding technology, it’s about having a new way of thinking.

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Effective Market Segmentation

Not all people in the same demographic group are the same. You can’t go to a data broker and ask for managing directors who drive the same car, because that kind of segmentation doesn’t exist…

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Your CRM is rubbish

Grant questions why you enter information you have gleaned about your customers, such as their birthday, children or favourite sports team on your CRM