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Enabling customers to help each other

When you are in the market to make a purchase, who are you inclined to believe the most – fellow shoppers or the seller’s hype? Adrian Swinscoe explains how some suppliers are turning their customers into advocates – with phenomenal results.

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What does it mean to ‘Walk the Horse?’

As a marketer, you’ve got to drive change in your company. You cannot drive change by email. In this lesson, Thomas Barta, a C-suite marketing consultant to many Fortune 500 CEOs, explains how marketing leaders use their time effectively to drive change.

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Appealing to the heart

How do you respond when you are facing a really difficult situation by an interviewer or journalist? Presentation coach Michael Dodds, advises clients to respond by appealing to the heart first and then go to the logical answer. In this lesson, Michael explains why that matters.

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Standards

How do you get an organization to achieve a standard whereby OK is not OK and it’s not just something they say? In this lesson, Brian MacNeice, an expert on driving improvements in performance focus and culture in high performing organisations discusses how these kind of organizations really live their beliefs.

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The heart or the head

Napoleon said, “A leader is a dealer in hope,” and as a marketer you’ve got to give hope. In this lesson, Thomas Barta, a C-suite marketing consultant to many Fortune 500 CEOs, explains why it’s very important that every marketer has a story that they tell internally and that’s consistent.

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Gravitating towards the positive

If you are asked ‘Are our jobs safe’ how do you respond, especially when you know that they aren’t? Michael Dodd, explains how important it is to consider the effect of what you have to say on an audience.