Enabling customers to help each other

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When you are in the market to make a purchase, who are you inclined to believe the most – fellow shoppers or the seller’s hype? In this lesson, customer service and experience strategist, Adrian Swinscoe, explains how some suppliers are turning their customers into advocates – with phenomenal results.

Video length: 3:16

How to WOW

68 Effortless Ways to Make Every Customer Experience Amazing

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About Adrian Swinscoe

Adrian has enjoyed a varied career in the UK and overseas, working in and with a number of large corporate institutions such as Shell, FT, and The Economist Group to consulting to hundreds of entrepreneurial businesses and SMEs, helping them improve their profitability and growth through customer centric strategies.

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