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Customer engagement

In your effort to improve your service or product, when was the last time you asked your customers to help? In this lesson, customer service and experience strategist, Adrian Swinscoe, explains that to really engage customers, you need to be willing to fail.

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The challenge of high performers

Is your organisation constantly asking how it can we do more and how it can challenge its people to think in different ways?” In this lesson, Brian MacNeice, discusses the characteristics of exceptional enterprises and what he has labelled “unreasonable ambition.”