In research, there is an 85% correlation between the way your customers feel about your brand and the way that your employees do. In this lesson, business consultant Shaun Smith, explains that if you really want to create advocates among your customers, you have to create advocates among your employees.
Relationship building
How important is it to build a relationship with the people around you? In this lesson, Pete Wilkinson, explains why the quality of your team, and your relationship with that team, is absolutely essential.
Grant Leboff speaking at UK Estate Agent conference
Grant Leboff talks about the USP and more at the UK Estate Agent conference.