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How do you define your purpose in life?

What’s the difference between “I get to go to work” instead of “I’ve got to go to work?” In this lesson International trainer, coach and author, Steve Head, describes the attitude needed that makes people get out of bed in the morning.

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The seven step process

In his book, ‘On-Purpose’ business consultant and author Shaun Smith, sets out a ‘seven step process’ that a business need to go through in order to achieve an ‘on-purpose brand’. In this lesson, he explains the seven steps.

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Measuring customer experience

Organisations today talk a lot about delivering great customer experiences. In this lesson, business consultant and author Shaun Smith, explains how to go about it.

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Modelling behaviours

Are you the best person you can possibly be? In this lesson, International trainer, coach and author, Steve Head explains modelling behaviour and how it can affect your performance.